Privacy policy

Ceylon Aayura Naturals (Pvt) Ltd

At Aayura Naturals, we are committed to protecting your privacy and ensuring that your personal information is handled with integrity, transparency, and responsibility.


1. Contact Details

If you have any questions or requests regarding your personal data, please contact us:

  • Address: No: 91/3, 1st Lane, Seevali Kelanithilaka Mawatha, Kohalvila, Kelaniya, Sri Lanka
  • Phone: +94 76 098 0940 / 41
  • Website: www.aayuranaturals.com


2. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Contact number
  • Email address
  • Billing and shipping address

Transaction Information

  • Purchase details
  • Payment confirmations (processed securely via third-party providers)

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and browsing behavior


3. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity (to fulfill orders)
  • Your consent (for marketing communications)
  • Legal obligations
  • Legitimate business interests (service improvement and security)


4. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates and customer support
  • Improve our website and product offerings
  • Send promotional communications (only with your consent)
  • Ensure security and prevent fraud


5. Sharing Your Information

We do not sell your personal data.

We may share your information with:

  • Courier and delivery partners
  • Payment gateways
  • IT and website service providers
  • Government authorities where required by law


6. International Data Transfers

Some of our service providers may operate outside Sri Lanka. In such cases, we ensure appropriate safeguards are in place to protect your data.


7. Data Security

We implement industry-standard security measures including encryption, secure servers, and restricted access controls to protect your personal data from unauthorized access, alteration, disclosure, or destruction.


8. Data Breach Policy

In the event of a data breach, we will take immediate steps to contain the issue and notify affected users where required by applicable laws.


9. Cookies Policy

Our website uses cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Remember user preferences

By using our website, you consent to the use of cookies unless disabled through your browser settings.


10. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications


11. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes


12. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18.


13. Brand Commitment

At Aayura, we treat your personal data with the same care as we treat your health — with integrity, transparency, and responsibility.