Terms of service

Ceylon Aayura Naturals (Pvt) Ltd

Welcome to Aayura Naturals. By accessing or using our website, you agree to the following Terms and Conditions.

1. About Us

This website is operated by Ceylon Aayura Naturals (Pvt) Ltd, a Sri Lankan company specializing in Ayurvedic and herbal wellness products.

2. Use of Website

By using this website, you agree to:

Use it only for lawful purposes
Not misuse or attempt to disrupt the website
Provide accurate and complete information when placing orders

We reserve the right to restrict or terminate access in case of misuse.

3. Product Information

Our products are made using natural and Ayurvedic ingredients
Results may vary depending on individual conditions
Products are for external use only unless otherwise specified

Important

Perform a patch test before use
Discontinue use if irrigation occurs

4. Medical Disclaimer

Our products are based on traditional Ayurvedic principles and are not a substitute for professional medical advice. Always consult a qualified healthcare professional for any medical condition.

5. Account Responsibility

You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.

6. Orders & Acceptance

All orders are subject to product availability
We reserve the right to cancel or refuse any order
Order confirmation will be provided via email or SMS

7. Pricing & Payment

All prices are listed in Sri Lankan Rupees (LKR)
Payments must be made through approved methods
Prices may change without prior notice

8. Shipping & Delivery

Delivery timelines vary based on location
We are not responsible for delays caused by courier partners
Shipping charges are displayed at checkout

We are not liable for delays caused by events beyond our control, including natural disasters, strikes, or supply chain disruptions.

9. Digital Risk & Website Availability

We do not guarantee uninterrupted access to the website and are not liable for technical issues beyond our control.

10. Returns & Refund Policy

Returns are accepted under the following conditions:

Product is unused and in original packaging
Request is made within 7 days of delivery

Non-returnable items:

Opened or used products
Products damaged due to misuse

Refunds:

Processed after inspection
May take 7–14 working days

11. Product Liability

We are not liable for adverse reactions resulting from improper use, failure to follow instructions, or pre-existing conditions.

12. Intellectual Property

All website content including logos, images, text, and product names are the property of Ceylon Aayura Naturals and may not be used without permission.

13. Limitation of Liability

Ceylon Aayura Naturals shall not be liable for: